Terms & Conditions

TVS endeavour to ensure all information provided on our website is correct and factual at the time of inclusion, but do not accept any liability for any errors or omissions.

Free Home Visit & Professional Advice

Our free home visit service is for free quotations for new TV and satellite installations only. If you have an existing system a diagnostic charge will be applicable on any visit to your property, which will include a service of the system in place in an attempt to rectify the problem and provide advice on any replacements where necessary. All diagnostic & service charges are exclusive of VAT and any parts which may be required to rectify the problem.

We are happy to provide professional and impartial advice by telephone before visiting your property. However, this advice is subject to the information you provide us at the time of call and can alter upon a visit from an engineer. We are unable to provide fixed fees for any new products or installations as these vary depending on the property, signal and type of installation required. We do however, provide a base price for your information.

Call out time

We aim to visit your property within 24-48 hours of your booking. Unfortunately, factors out of our control may not make this possible. We will always inform you at the earliest opportunity if this is the case.

TVS will not accept liability for loss of work or earnings if your appointment needs to be re-arranged.

Intellectual Property Rights

All content of this website, including graphics and logos remain the property of TVS and are not to be copied, reproduced or distributed in whole or in part, without our prior written permission.

Goods & Services

By booking an appointment with TVS where the engineer visits your property, you agree to any call out charges or prices quoted during your booking. Failure to pay in full once the installation has been completed will result in any goods or services provided being removed, and/or legal court action.

All goods remain the property of TVS until paid in full. We reserve the right to remove any goods where this condition has been breached.

Where stated, the Company is TVS and the Customer shall mean any person, company or organisation that places an order with the company for goods and/or services.

The company will assess each job and estimate for the work considered to provide the best quality of reception signals. A further assessment may be attained on completion of the works and further recommendations made where appropriate.

The company, at its sole discretion, reserves the right to decline any work deemed unsafe.

All invoices are due for payment with seven days of date of invoice.

Any time quoted for delivery and/or installation is estimated and not guaranteed. The company can not be held responsible for inconvenience due to cancellation/postponement of the appointment.

The company will guarantee the following against faulty material and workmanship:

a) Satellite equipment received by the company and its installation twelve months from the date of the invoice.

b) UHF TV & VHF FM equipment received by the company and its installation twelve months from the date of the invoice.

Any aerial installed in the loft will adversely affect the signal and reception received. Although the company will endeavour to maximise the quality of reception received in these circumstances it cannot guarantee the results from these installations.

The customer can purchase an extended warranty period in twelve monthly increments up to a maximum of 36 months. The extended warranty will only cover the installation carried out by the company, and will be separate from the manufacturers warranty on any equipment provided. We cannot provide extended warranties on any equipment.

The company cannot guarantee the quality of reception in your area and received by our equipment or installation. Reception depends on many factors but we will ensure the reception received is as good as local factors allow at the time of installation.

Where the digital signal received is below the levels recommended by the Codes of Practice, but the customer is satisfied with the installation and reception received, the company cannot be held responsible for the maintenance of these signals or quality under its normal guarantee terms.

The company will not provide guarantee or warranty on any equipment provided by the customer and installed by the company. Any further visits from the company due to faults in this equipment after installation may result in a chargeable call, which will be discussed and agreed before the company’s visit.

Any equipment replaced or repaired during the period of the guarantee will remain in guarantee from the date of the original invoice.

This warranty/guarantee does not cover:

a) Reception quality and conditions changing which are outside the company’s control. This may be but not limited to, local buildings being erected, trees, cranes, maintenance of local transmitters, power cuts, lighting strikes, gale winds etc.

b) Movement or damage caused by winds in excess of 60mph

c) Interference caused by local radio hams, citizen band radio, radar, electrical appliances or any other transmitting frequencies.

d) Any repair, upgrades or alterations carried out by persons other than those employed or instructed to do so by the company.

e) Retuning of receiving equipment due to alteration of channel frequencies.

f) Works carried out for the customer against the company’s best recommendations, for example, installation of an aerial not suitable for the reception area.

The company will not be held liable for loss or damage caused by fire, theft, flood, riot, explosions, aircraft of items dropped there from, circumstances deemed as acts of god, lightning or damage beyond the suppliers reasonable control or acts from third parties, criminal or not. Installation faults will be rectified.

You must keep the invoice in the event of a claim and provide to the company upon the visit of one of its installation engineers. There may be a delay if this document is not provided.

Property Damage

It is the customer’s duty to ensure suitable permission from the owner/landlord/agent/organisation, and/or planning permission if necessary is obtained prior to installation work carried out by the company. The company will not be held responsible for any damage to the property if this has not been obtained and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred.

By instructing the company to proceed with any works as agreed, it is thought by the company the customer has sought the necessary permission as set out above.

Where possible, the company will minimise the amount of fixings and holes required for the installation. In the unlikely event of property damage potentially caused by us, the customer must notify the company within seven days of the invoice, in writing to the company’s Head Office. Reasonable opportunity must be provided by the customer to the company to inspect the alleged property damage prior to repairs being carried out. The company will not be held for any liability for such damage unless this condition has been met.

Complaints

In the unlikely event of a complaint made against the company, the customer must put their complaint in writing at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter with seven days.

Notice of right to cancel:

Your contract is with TVS and your invoice number/job reference number is on your invoice.

CONTACT US

TVS Newcastle Ltd, F8 Mayfair House, Westerhope, Newcastle Upon Tyne, NE5 1NB
Tel. 0191 2300999
We look forward to hearing from you.